Metalmerch.com uses the Wacken.ID you might already know from the W:O:A tickets or from the Wacken forum.
Log in with your Wacken.ID via "Login" to view your orders or to manage your customer account.
If you don't have a Wacken.ID yet, you can create one with "Register". Your ID canafterwards also be used for the forum or the ticket center.
Customer Service
Support & Consulting (Mon-Fri: 10am - 04pm):
+49 4827 / 999 666 66
Categories
Payment and Shipping
MetalMerch offers the following payment methods:
Here are the bank details for the prepayment:
Depositor: SH Promotion GmbH
Bank: Sparkasse Westholstein
IBAN: DE55 2225 0020 0090 7445 33
BIC/SWIFT: NOLADE21WHO
Please use the order id code from the confirmation email as reference!
We accept Paypal.
We accept Eurocard/Mastercard and VISA.
We ship our packages via Deutsche Post/DHL.
Our shipping charges consist of postal, material and staff costs.
We calculate the following shipping charges:
| Country | |
|---|---|
| Zone 0: GERMANY |
4,99 EUR |
| Foreign Countries - Zone 1 Austria, Belgium, Czech Republic, Denmark, France, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Switzerland< |
8,99 EUR |
| AForeign Countries - Zone 2: Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Malta, Moldova, Republic of, Montenegro, Norway, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom, Åland Islands |
19,99 EUR |
| Foreign Countries - Zone 3: Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Plurinational State of, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, the Democratic Republic of the, Cook Islands, Costa Rica, Cuba, Côte dIvoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong, India, Indonesia, Iran, Islamic Republic of, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic Peoples Republic of, Korea, Republic of, Kuwait, Kyrgyzstan, Lao Peoples Democratic Republic, Lebanon, Lesotho, Liberia, Libya, Macao, Macedonia, the former Yugoslav Republic of, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Federated States of, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Puerto Rico, Qatar, Russian Federation, Rwanda, R√©union, Saint Barthélemy, Saint Helena, Ascension and Tristan da Cunha, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syrian Arab Republic, Taiwan, Province of China, Tajikistan, Tanzania, United Republic of, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Bolivarian Republic of, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe |
24,99 EUR |
General shipping information
MetalMerch sends your order insured with our logistics partner DHL or Deutsche Post.
You will receive a tracking number by email so that you can easily track your order.
Delivery to a DHL Packstation within Germany is possible! You can find more information about this at this link. If you have any questions about this service, please contact DHL directly.
Please note: For deliveries of goods to non-EU countries, additional duties, taxes and fees apply.
You can find more information, for example, at https://ec.europa.eu/taxation_customs/ and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and especially for Switzerland at http: // xtares. admin.ch/tares/login/loginFormFiller.d
Please send your returns to the following address:
SH Promoton GmbH
Hauptstr. 27a
25584 Holstenniendorf
Our website uses cookies. Some of them are essential, others help us improve this website and your user experience. You can find further information about our use of cookies and your rights as a user here:
Essential (4) Essential
Essential cookies enable basic functions and are necessary for the proper functioning of the website.
Consent
| Provider | Metalmerch.com |
| Description | The consent cookies stores the user’s state of consent for cookies on our page. |
| Policy | https://www.metalmerch.com/en/privacy-policy/ |
| Lifespan | Session |
experiment_checkout-redesign
| Provider | Metalmerch.com |
| Description | In diesem Cookie wird die aktuelle Testvariante gespeichert |
| Policy | https://www.metalmerch.com/en/privacy-policy/ |
| Lifespan | 90 Tage |
Session
| Provider | Metalmerch.com |
| Description | The session cookie retains the user’s states during all page requests. |
| Policy | https://www.metalmerch.com/en/privacy-policy/ |
| Lifespan | 100 days |
CSRF
| Provider | Metalmerch.com |
| Description | The CSRF cookie serves to prevent cross-site request forgery attacks. |
| Policy | https://www.metalmerch.com/en/privacy-policy/ |
| Lifespan | 100 days |
Statistics (3)
Statistics cookies collect information anonymously. This information helps us understand how visitors are interacting with our website.
Google Analytics (_ga, _gid, _gcl_au, _gat_xxx, _gac_xxx)
| Provider | |
| Description | The cookies "_ga" and "_gid" contain random user IDs to recognize recurring visitors. The cookie "_gat_xxx" ensures that certain data is only sent to Google Analytics once a minute. The cookie "_gac_xxx" is set when a user reaches the website via a click on a Google ad and when the website operator does not use Google Ads, but has linked his Google Ads account with the Google Analytics property. Use this cookie to associate conversions, contact requests, or other events with the ad. The cookie "_gcl_au" is used by Google AdSense to optimize the advertising efficiency on websites. |
| Policy | https://policies.google.com/privacy |
| Lifespan | "_ga": 730 days, "_gcl_au" and "_gac_****": 90 days, "_gid": 1 day, "_dc_gtm_", "_gat_****" and "_gat": session |
Google Ads: Conversion Tracking and Dynamic Remarketing (IDE, 1P_JAR, AID, ANID, CONSENT, DSID, DV, NID, APISID, HSID, SAPISID, SID, SIDCC, SSID, test_cookie)
| Provider | Google, Doubleclick.net |
| Description | The "IDE" cookie contains a randomly generated user ID to recognize the user across all domains and to play personalized advertising. It will be set if the site operator has enabled the remarketing feature, demographic reports, or Google Signals. The cookies "1P_Jar", "AID", "ANID", "CONSENT", "DSID", "DV", "NID", "APISID", "HSID", "SAPISID", "SID", "SIDCC" and "SSID" is used to support Googles advertising services and to anonymously collect information about the Google Ads ads. The cookie "test_cookie" is used to check if the browser allows cookies to be set. |
| Policy | https://policies.google.com/privacy |
| Lifespan | "S":, "DV": session, "DSID": 14 days, "1P_JAR": 30 days, "SIDCC": 90 days, "SEARCH_SAMESITE", "NID": 182 days, "IDE", "ANID": 390 days, "AID": 540 days, "APISID", "HSID", "SAPISID", "SID", "SSID": 730 days, "CONSENT": 20 years, "test_cookie": 15 minutes |
| Provider | |
| Policy | https://www.facebook.com/policies/cookies |
Marketing (1)
Marketing cookies are used by third parties and publishers to display personalised advertisements by following users across websites.
External media (1)
Content by video platforms and social media platforms are blocked by default. If you accept cookies by external media, access to these contents requires no further consent.
reCAPTCHA
| Provider | |
| Description | The Google reCAPTCHA script serves to ensure the reCAPTCHA functionality. |
| Policy | https://policies.google.com/privacy |
| Lifespan | 100 days |
PayPal (1) Essential
Essential Cookies are required to enable key functions as well as the stable functionality of the website.
PayPal Cookies
| Provider | PayPal |
| Description | The three Cookies X-PP-SILOVER, X-PP-L7 and tsrc contain information about risk management and the customer’s login status. |
| Policy | https://www.paypal.com/webapps/mpp/ua/legalhub-full |
| Lifespan | Session |
Functional (1)
These cookies are used to store preferred settings and certain options selected by the user (e.g. disabling language redirect).
Automatic language redirect
| Provider | Metalmerch.com |
| Description | This cookie saves the information whether a user has disabled the automatic language redirect. |
| Policy | https://www.metalmerch.com/en/privacy-policy/ |
| Lifespan | 100 days |
