Returns

You don't like the item, or you ordered the wrong size?

Please send the item to us at your own expense to the following address:

SH-Promotion GmbH

Hauptstr. 27 A

25584 Holstenniendorf

Here you can download the return form.

If you have received an incorrect or defective item, please contact our support team via the contact form .

Please include a copy of the invoice with your return and note what you are returning and how you would like us to proceed. In other words, whether you would like an exchange or a refund.

When exchanging an item, please remember to include the new size! We will then send the exchanged item back to you at our expense.

In the event of a refund, the item amount will be refunded to the payment method previously chosen by the customer.

Once the goods have arrived in our returns department, the refund amount will be forwarded to the accounting department.

It may take a few days until the money is in your account.