The name MetalMerch / SH Promotion is directly related to the Wacken Open Air and hard and heavy events in Germany. We are much more than just a ticket sales point! Here at MetalMerch we see ourselves as a direct line to you, the fans, festival and concert crazy people and proud bearers of the W:O:A merchandise, which expands creatively every year. At MetalMerch we optimally combine our skills with our passion for music so that we can get you to your destination: right in front of the stages of this world! All of this can only be implemented with a team that is as crazy as it is motivated.

This is us:

Anni Customer Support & Ticketing

Hi! I'm Anni and I've been part of the team at Metaltix / SH Promotion since 2016. In the ICS family's sales department I'm the contact person for external ticket facilities and responsible for customer support.

Doris Customer Support & Retouren Management

I'm Doris and I've been part of the Metaltix / SH Promotion team since 2019. I am, so to speak, the "girl for everything": I help out in the office where help is needed and answer your e-mails and questions on the phone.

Helge RudolphManager Marketing E-Commerce

Hello! I am Helge. I've been with the company for 14 years. In addition to various other areas, in merchandising I specifically take care of the subject of e-commerce, marketing and the creation of advertisements for our products in the online shop.

Ingo IT und Systemadministration

I'm Ingo! I am with the company for more than 20 years and I'm responsible for the technical processes and software development. If the server goes crazy then I have to deal with it - if there is a technical requirement then I implement it with my team. 

Programming languages are my second mother tongue and databases are my home and a sprint has little to do with sport for me.

Jana Merchandise Manager

I'm Jana. Merchandise Manager and I am been part of the company since 2016. I primarily take care of new items / designs and their production.

Jasper Director Marketing

I'm Jasper. Behind the scenes I design exciting content and lead the merchandising team - whether it's the W: O: A ticket sales, new T-shirts or specials like the big Christmas sale.

Katja Customer Support & Ticketing

Hey! I'm Katja and I've been part of the Metaltix / SH Promotion team since 2018. As a contact person for ticket facilities and customer support, I take care of your concerns.

Kristian Junior Manager Merchandise Logistics

Hi! I'm Kristian and I've been taking care of the logistics for our merchandise since 2020 and I will probably complete my training as a warehouse logistics specialist this summer.

Sabrina Manager Customer Support

Hi! I'm Sabrina and I mainly take care of organizational matters at Metaltix / SH Promotion and I am taking care of you in customer support.

Sven Customer Support & Ticketing

Hi! I'm Sven and i'm part of Metaltix / SH Promotion for around 25 years now. I've been responsible for shipping merchandise and concert tickets. I also work in customer support.