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Customer Service
Support & Consulting (Mon-Fri: 10am - 04pm):
+49 4827 / 999 666 66
Categories
Payment and Shipping
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- We offer the storage of your personal details in a password-protected customer account, in order for you not to have to enter your name and address during your next purchase.
- Your address data will be saved by completing the registration.
- You can delete your customer account at all times. To do so, please contact the operator of this page.
- The next time you visit our online store all you need to view your personal details is your email address and password.
Shipping
PAYMENT AND SHIPPING
Payment Methods
MetalMerch offers the following payment methods:
Prepayment
Here are the bank details for the prepayment:
Depositor: SH Promotion GmbH
Bank: Sparkasse Westholstein
IBAN: DE55 2225 0020 0090 7445 33
BIC/SWIFT: NOLADE21WHO
Please use the order id code from the confirmation email as reference!
Sofort.de (Klarna)
SOFORT transfer is a TÜV-certified online payment system based on the well-known online banking (PIN and TAN Code).
Credit Card
We accept Eurocard/Mastercard and VISA.
Postage for MetalMerch.com
We ship our packages via Deutsche Post/DHL.
Our shipping charges consist of postal, material and staff costs.
We calculate the following shipping charges:
| Country | |
|---|---|
| Zone 0: GERMANY |
4,99 EUR |
| Foreign Countries - Zone 1 Austria, Belgium, Czech Republic, Denmark, France, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Switzerland< |
8,99 EUR |
| AForeign Countries - Zone 2: Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Malta, Moldova, Republic of, Montenegro, Norway, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom, Åland Islands |
19,99 EUR |
| Foreign Countries - Zone 3: Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Plurinational State of, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, the Democratic Republic of the, Cook Islands, Costa Rica, Cuba, Côte dIvoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong, India, Indonesia, Iran, Islamic Republic of, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic Peoples Republic of, Korea, Republic of, Kuwait, Kyrgyzstan, Lao Peoples Democratic Republic, Lebanon, Lesotho, Liberia, Libya, Macao, Macedonia, the former Yugoslav Republic of, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Federated States of, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Puerto Rico, Qatar, Russian Federation, Rwanda, R√©union, Saint Barthélemy, Saint Helena, Ascension and Tristan da Cunha, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syrian Arab Republic, Taiwan, Province of China, Tajikistan, Tanzania, United Republic of, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Bolivarian Republic of, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe |
24,99 EUR |
Tracking, Packstation & Customs
General shipping information
MetalMerch sends your order insured with our logistics partner DHL or Deutsche Post.
You will receive a tracking number by email so that you can easily track your order.
Delivery to a DHL Packstation within Germany is possible! You can find more information about this at this link. If you have any questions about this service, please contact DHL directly.
Please note: For deliveries of goods to non-EU countries, additional duties, taxes and fees apply.
You can find more information, for example, at https://ec.europa.eu/taxation_customs/ and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and especially for Switzerland at http: // xtares. admin.ch/tares/login/loginFormFiller.d
Returns
Please send your returns to the following address:
SH Promoton GmbH
Hauptstr. 27a
25584 Holstenniendorf